Getting Started with ConvyAI - Access and Orientation
Platform access
The ConvyAI platform URL and initial credentials are provided by your Eudata project team. Contact your Eudata representative if you do not have access yet.
Browser compatibility
The ConvyAI platform - Admin panel, Agent Desktop, and customer-facing GUI - runs entirely in the browser. No client installation is required.
| Browser | Supported version |
|---|---|
| Google Chrome | Latest 3 versions |
| Mozilla Firefox ESR | Latest 3 versions |
| Mozilla Firefox | Latest 3 versions |
| Microsoft Edge | Latest 3 versions |
Mobile browsers are not officially supported for the Admin panel and Agent Desktop. The customer-facing GUI compatibility depends on the channel configuration.
Where to start
Conversational Designer
Design and deploy automated conversation flows, configure AI models, and build generative AI-powered bots.
- Generative AI - AI Agent, Knowledge Base, and LLM model configuration
- Flow Designer - no-code/low-code conversation flow editor
- Publish - deploy bots to web and other channels
Administrator
Configure the contact center structure, manage agents and permissions, and set up routing logic.
- Contact Center - agents, queues, profiles, and permission sets
- AVA - platform administration, users, and customization
- Outbound - outbound campaign configuration
Supervisor
Monitor live operations, analyze conversation and contact center data, and track agent performance.
- Monitor - statistics, dialog details, and contact results
- Agent Desktop - Wallboard - real-time contact center overview